KIMSY CONSULTING

CRM

Customer Relationship Management (CRM)

IT technology is changing the way we communicate. Companies are generating a lot of digital customer-centric data every day. Handling the high amount of data, interpreting, understanding and visualizing customer data structures for discovering insights, trends and needs in their customer base can be quite challenging for almost any organization.

By exploring patterns and relationships between the various data, as a result a company could do a much better job in marketing its products or services and reaching their messages to the customer in a more precise and personalized way. Companies often ask themselves:
Are our marketing campaigns really targeting the right customers? Are we using the right distribution channels? Do we make use of the full potential of cross-selling or service bundling opportunities?

This is where CRM concepts and technology come into play.

Overseeing technological advances while focussing on customer value can be pretty challenging. When companies furthermore have to deal with decreasing profits while handling ever changing consumer demands, CRM-specific aspects require to be addressed in an insightful and competent manner.
Regardless of your preferred type of CRM solution, hosted or on-premise, we can guide you through your CRM implementation process and ensure your goals and timelines are met and that all necessary business processes are defined in a proper manner.

CHANGE MANAGEMENT & PROJECT REQUIREMENTS

Establishing Commitment to CRM System

CRM SYSTEM

Check up & Assessment

COACHING & TRAINING

Indirizzate ad aziende, insegnanti, psicologi, medici

for a seamless roll-out

KIMSY Consulting has a clear understanding for the specific needs of their client companies. We possess of a deep understanding of organizational culture and key business drivers alike. That's why we can help our clients in accomplishing customer satisfaction, reducing churn and decreasing overall costs. We figure out what causes the client company profit to decline or stay flat and how to improve their customer interaction processes.

KIMSY Consulting outlines, plans, projects and implements processes for organizations to improve their sales and marketing activities and target their customers in a successful manner. We support clients in implanting CRM in their organizations' internal sales, customer care and marketing processes. We assist them in using CRM technology to emphasize on communication, collaboration and interaction with their respective customers. Each CRM project and its processes and technology is tailored according to the client's specific needs.

KIMSY Consulting possesses the required skills to articulate the key problems of clients' customer and efficiently find the ways to resolve their issues by assessing the competitive landscape of different CRM solutions and to help our clients in finding and successfully integrating the right IT-centered software solution in their organization.

ASSESSING CHANGE READINESS

Contributing to achieving consensus for implementation with sales department and company workforce

Conducting business needs and impact analysis

Conducting information requirements analysis, IT systems and workflow assessment

Developing requirements, conducting workflow and systems analysis

Creating change plan according to scope, time and cost requirements, defining quality objectives

CHANGE MANAGEMENT

Determining the processes and workforce that are affected by implementing a CRM system

CRM adoption process of cultural due diligence for sales, marketing and other departments

Performing required customizations and configurations

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IMPLEMENTATION & DEPLOYMENT

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Performing required customizations and configurations

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We also support you in developing a set of actionable and targeted change management plans collaboratively with project sponsor and change leader in order to implement your CRM system accordingly.

KIMSY Consulting has a broad understanding about change impacts to organisations, business divisions and functions within the context of Operations, Change Management and Transition projects.